Cancellation, Returns, & Refund Policy 1. Order Cancellation Customers may choose to cancel an order only before it has been shipped. * Before Shipment: If you wish to cancel an order, please contact us immediately at [Your Contact Email/Phone Number]. We will confirm the cancellation and process a full refund. * After Shipment/During Transit: Once an order has been shipped and is out for delivery, it cannot be canceled. * If you refuse the delivery at your doorstep, the order will be treated as a return. Both the forward and return shipping charges incurred will be deducted from your refund amount. 2. Returns and Exchange Policy We offer a [7-day/14-day] return or exchange window from the date your order is delivered. A. Eligibility for Returns To be eligible for a return or exchange, your item must meet all the following conditions: * Time Limit: The return request must be raised within [7 days] of the date of delivery. * Condition: The item must be unused, unwashed, and undamaged. * Packaging: The product must be returned in its original packaging, including the brand box, tags, labels, accessories, and user manual (if applicable). * Defect/Damage: Items found to be defective, damaged, or different from the item ordered are eligible for a free replacement/return. B. Non-Returnable Items (Exclusions) Due to hygiene, safety, and customization standards, the following products are not eligible for return, exchange, or refund: * Inner Apparel/Undergarments: Socks, inner guards, jockstraps, compression wear, and swimwear. * Customized Items: Rackets that have been strung, or apparel/jerseys that have been personalized with name, number, or logos. * Consumables: Supplements, energy drinks, and certain sports food items. * Opened Items: Products where the seal of the manufacturer's packaging has been broken (e.g., opened cans of tennis balls or shuttlecocks). C. Return Procedure * Raise a Request: Go to [Link to your Return Request Portal or Email Address] and submit a return request with your Order ID, reason for return, and clear images of the product and its original packaging. * Verification: Our team will review the request within [48 hours]. * Pickup: If the return is approved, we will arrange a return pickup from your original delivery address within [2-4] business days. * Inspection: Once the item is received at our warehouse, it will undergo a final quality check. * Resolution: Upon successful inspection, we will initiate your refund or dispatch the replacement/exchange item. 3. Refund Policy All refunds are processed only after the returned item has passed the quality check at our warehouse. | Scenario | Deduction Applied | Refund Processing Time | |---|---|---| | Prepaid Order (Successful Return) | Nil (unless shipping was deducted initially) | Refund to original source of payment within [7-10] working days. | | Cash on Delivery (COD) Order | Nil | Refund via NEFT Bank Transfer (details collected from customer) within [7-10] working days. | | Cancellation Before Shipment | Nil | Refund to original source within [5-7] working days. | | Refusal of Delivery/Failed Return Criteria | Forward and Return Shipping Charges | Refund processed for product value minus shipping costs within [7-10] working days. | > Note on Payment Gateway Fees: In the event of an approved cancellation or refund, the amount credited back to the customer will be the full product price. Sarsan Sports will absorb any standard payment gateway transaction fees. 4. Contact Us For any queries regarding cancellations, returns, or refunds, please contact our support team immediately: * Email: sales@sarsansports.com * Phone: +919150002108